CUSTOMER CHARTER

CODL is committed to delivering efficient and effective services towards:

• Providing feedback on complaints received within three working days

• Offering training services in e-Content development and the cultivation of e-Learning practices

• Increasing the quantity and quality of blended and open course offerings

• Ensuring the development of quality, original, and open e-Content to strengthen the teaching and learning process

• Ensuring that students and lecturers possess the knowledge and skills to apply e-Learning practices effectively